Mystery shops · Leasing training · Multifamily

How do you know your team is actually getting better? Secret shop them.

Training Shops shows you what renters experience on your leasing floor, by phone, online and in person. Then Leasing LX gives your team the skills to close the gaps the shop finds.

Request a shop → Explore Leasing LX
Two ways we work

Find out what is happening. Then fix it.

Mystery Shops by Training Shops

See your leasing floor the way a renter does.

The problem
Your reports show traffic, tours and leases. They don't show what your team actually said to the renter.
How we solve it
We shop your communities by internet, phone and in person, recorded or live, and tell you exactly which leasing behaviors to fix.
Who it's for
Owners, operators, regional managers and asset managers of apartment communities.
See shops and pricing →
Leasing LX by Training Shops

Leasing training built for the floor as it is now.

The problem
New hires learn on your prospects, and the standard fades once the training day is over.
How we solve it
Short, phone-first lessons with real leasing situations, practice and a quiz that unlocks the next lesson.
Who it's for
Leasing teams, onsite managers and the L&D leaders who support them.
Explore Leasing LX →
Why Training Shops

Built by someone who has worked the leasing floor.

Training Shops was founded by Shelly Gray, who has spent 28 years in multifamily, across property operations, leasing training and revenue management.

Every shop is measured against what a strong leasing conversation actually sounds like, and every Leasing LX lesson is written to build it.

  • Shops measure leasing behavior, not just whether someone answered.
  • Findings you can coach from on Monday morning.
  • Training that keeps going after the shop is done.
Get started

Book your first shop.

Tell us your communities and which shops you want. We'll confirm scope and schedule the shops.

Request a shop →
614-616-5839Or message us on Facebook or Instagram.